Submitting a Help Desk Ticket

1. Click ^ beside your name in the upper right corner, and then choose Help from the menu.

   

2. A new window will open; select "Submit a request" located in the upper right corner near your name.

3.  A window will appear allowing you to enter the details of your request.

Items to include in the ticket:

• School name and district number
• Name of staff member(s) reporting the issue
• Student name(s), including grade and state ID
• Browser (e.g. Chrome, Safari) and device type (PC or Mac)
• Detailed description of the issue that is occurring.

4.  After entering all required information, select "Submit" to forward your ticket to the Help Desk. A Support Specialist will respond once your ticket has been reviewed.